Refund policy

Returns & Refund Policy

We want you to shop with confidence. Every item is carefully inspected, photographed, measured, and accurately described before being listed, so you know exactly what you are purchasing.

Returns

Due to the unique and pre-owned nature of our items, all sales are considered final.

However, a return may be accepted if:

• The item’s condition was materially misrepresented in the product description.

• The item has a significant flaw or defect that was not disclosed or visible in the listing photographs.

• The measurements provided in the listing are materially inaccurate.

Please note that returns cannot be accepted for incorrect fit, change of mind, or sizing issues when the measurements and relevant sizing information were accurately provided before purchase.

Our Commitment to Transparency

We understand that purchasing pre-owned designer items online requires trust. That is why we provide detailed photographs, measurements, and condition information for every item.

We strongly encourage you to review all photographs, measurements, and product details before placing your order. If you have any questions about an item, its condition, measurements, or fit, please contact us before purchasing — we are always happy to provide additional information.

Requesting a Return

If you believe your order qualifies for a return, please contact us as soon as possible after receiving your item and provide clear photographs and details showing the issue. - instagram: @habana_secs

Once your request has been reviewed and approved, you will receive return instructions. Unless otherwise required by applicable law, return shipping costs are the responsibility of the buyer.

The item must be returned in the same condition in which it was received, with all original tags, packaging, and accessories included where applicable.

Refunds

Once the returned item has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear, depending on your bank or payment provider.

Questions Before Purchasing

Your confidence matters to us. If you would like additional photographs, measurements, sizing advice, or information about an item before purchasing, please contact us through our available contact channels. 

instagram: @habana_secs

We are happy to help you make an informed purchase.